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Find answers to frequently asked questions about digital materials.
Adobe EPUB eBook
Adobe PDF eBook
Mobipocket eBook
OverDrive WMA Audiobook
OverDrive MP3 Audiobook
OverDrive Music
OverDrive Video
Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
Please note that support emails are only answered from Monday – Friday from 8 AM – 5 PM CST. If immediate assistance is needed please call your local branch.
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